Feature Announcements

Introducing an integrated Help Desk and Ticket System, providing a centralized support experience for you and your customers — designed to improve response times, reduce workload, and increase customer satisfaction.

New

• Dedicated Help Desk accessible via direct link and the Support button in the user area.

• Integrated ticket system for all customer requests.

• Self-service knowledge base where customers can search for answers before creating a ticket.

• Customer accounts for logging in, replying to tickets, and viewing ticket history.

• Centralized overview of all open tickets and their statuses.

• Shared access for both your support team and the MeasureX Support Team.

• Community-style discussions directly within the Help Desk.

Improvements

• Faster response times through centralized ticket visibility.

• Reduced support workload by enabling customer self-service.

• Clear separation between general MeasureX-related questions and dashboard-specific inquiries.

• Improved transparency for customers with full ticket history and status tracking.

• Increased customer engagement and perceived professionalism.

• More scalable and structured support processes.

Introducing the new E-Commerce feature, enabling hosting providers to sell miners directly through the customer dashboard with automated contracts, invoicing, and integrated payments — all in one seamless flow.

New

• Integrated E-Commerce module directly in the MeasureX dashboard.

• Customer-facing Shop for browsing, selecting, and purchasing miners.

• Automated contract creation, digital signature, and invoice generation per sale.

• Support for multiple payment providers, including Klarna installment payments.

• Centralized visibility of products, contracts, and invoices in Admin and User dashboards.

• Fully configurable products with pricing, descriptions, images, lead times, and highlights.

Improvements

• Replaced manual, time-consuming sales workflows with a fully automated purchase flow.

• Increased upselling efficiency by enabling purchases directly from the existing customer dashboard.

• Improved legal and operational safety through automatically linked contracts per miner.

• Enhanced scalability with a modular contract architecture built for future automation.

• Better transparency and control across sales, contracts, and customer relationships.

Introducing new contract-based architecture that links every Miner to a contract and every contract to a customer — bringing more structure, transparency, and automation to miner management and sales.

New

• New MeasureX Contracts system linking Miners, contracts, and customers.

• Automatic contract generation and digital signing during the e-commerce order flow.

• Ability to define contract start and end dates.

• Support for multiple Miners per contract and multiple contracts per customer.

• Contracts and invoices accessible and downloadable in both Admin and User dashboards.

• Individual Net Selling Price per Miner.

• Foundation for upcoming C2C resale marketplace (coming soon).

Improvements

• Replaced the legacy user-based pricing model with a contract-based pricing structure.

• Improved auditability and traceability of all Miner sales.

• More flexible and scalable contract management.

• Increased transparency for customers with full contract visibility.

• Streamlined workflows when selling, transferring, or managing Miners.

• Stronger foundation for future automation and marketplace features.

Introducing Mine Now, Pay Later, powered by Klarna — allowing retail customers to purchase hardware or electricity instantly while paying later or in installments, with no financial risk to hosting providers.

New

• Mine Now, Pay Later payment option powered by Klarna.

• Available for retail customers to purchase hardware or electricity.

• Pay options include 30-day deferred payment or 6–36 month installment plans.

• Klarna integration available for both B2B and retail customers.

• Immediate payout to providers while customers pay later.

Improvements

• Increased customer liquidity, lowering purchase barriers.

• Higher conversion rates for hardware and electricity purchases.

• No margin impact for providers, as Klarna fees are fully passed on to customers.

• Faster cash flow with instant payouts despite deferred customer payments.

• Strong new USP to differentiate from competitors.

• Improved scalability for retail-focused sales models.